Frequently Asked Questions
Everything you need to know about shopping with Grimfrost Intl.
What is the standard shipping timeframe for international orders?
We ship globally from our central warehouse. Standard international shipping typically takes 7-14 business days, while express options are available for delivery within 2-5 business days depending on your location.
How do I track my order once it has been dispatched?
Once your order is shipped, you will receive an automated email containing your tracking number and a link to the carrier's tracking portal to monitor your package's journey.
What is your return policy for items that don't fit?
We offer a 30-day return policy. Items must be in their original, unused condition with all tags attached. Please contact our support team to initiate a return authorization and receive instructions.
Which payment methods do you accept?
Grimfrost Intl accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer localized payment options for specific regions during checkout.
Are your products handmade or mass-produced?
We take pride in our craftsmanship. Many of our items are handcrafted using traditional methods, while others are produced in limited runs to ensure the highest quality and historical authenticity.
Will I have to pay customs or import duties?
Orders shipped outside of our primary logistics hubs may be subject to import taxes and customs duties levied by the destination country. These charges are the responsibility of the recipient.